Customer Service Representative
Company: millenniumsoft
Location: Warwick
Posted on: April 1, 2026
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Job Description:
Position : Customer Service Representative Location : Warwick,
RI Duration : 3 Months Contract Start Time : 9:45 AM End Time :
6:00 PM Total Hours/week : 40.00 Description: To be the first line
of contact for Davol’s external and internal customers. To process
all orders efficiently, to handle all questions professionally, and
to provide support to Davol’s Field Sales Force. Essential Duties
and Position Responsibilities: Functions as the primary internal
contact for all Davol customers. As such, receives and answers all
customer inquiries in a timely, courteous, and businesslike manner.
This includes, but is not limited to, inquiries regarding the
following: order entry, order status, product information, product
availability, pricing, invoicing, and shipping. Receives and enters
into the Corporate System all customer orders. Initiates
documentation relative to credits, return authorizations, freight
claims and others. Functions as the primary contact for Sales
Districts completing all tasks associated with that support.
Initiates customer contact to resolve potential problems and to
assist the Sales Department via specific telemarketing efforts.
Responsible for maintaining a complete and up-to-date reference
file pertaining to discontinued product, new product, line
extensions, special promotions, cross references, backordered
product, limited market release and other relevant data necessary
to perform the job. Must be able to work all holidays mandated by
C. R. Bard Corporate. Mandatory coverage of telephones during
lunch, company meetings and events. Flexible work hours are
mandatory upon management discretion. Special projects as assigned.
Work Load: A typical day is comprised of meeting the demands of
incoming calls in addition to any relative research and completion
of necessary paperwork resulting from non-order entry calls in
addition to servicing sales reps when needed throughout the day.
General Best in Class Customer Service Representatives should
possess the ability to remain polite, calm and clear thinking in
the most difficult of situations. Their energy level should be high
to permit them to cope with heavy work periods. They must have the
ability to deal with tasks and problems ranging from the mundane to
complex and unusual. Overall, they must enjoy working with and
helping people in a professional and courteous manner. Assigned to
be the Home Office contact for multiple sales districts. As such,
each Customer Service Representative must possess the skill level
to manage each district accordingly, be task oriented and
organized, maintain complete and accurate records and also has the
added responsibility of maintaining District coverage when the
Sales Representative is unavailable, which often means ensuring
customer satisfaction and going above and beyond their normal
duties to provide the customer with whatever they may require.
Qualifications, Knowledge and Skills Required: High school diploma
or GED required At least 4 years of Customer Service or order entry
experience Must possess knowledge of Microsoft Office Previous
experience working in a professional corporate environment
Excellent interpersonal, verbal and written communication skills
Courteous and professional disposition Ability to multitask
effectively Strong order entry skills Must be flexible to work
select Holidays and shift hours based on business needs
Keywords: millenniumsoft, North Attleborough , Customer Service Representative, Sales , Warwick, Massachusetts
