Wholesale Customer Service Representative
Company: Life is Good
Location: Hudson
Posted on: February 17, 2026
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Job Description:
Job Description Job Description You’re the person who loves
connecting the dots, whether it’s between systems, processes, or
people. You’ve always been the one friends, colleagues, or
teammates turn to when something needs to get done right, fast, and
with a smile. You thrive on keeping things running smoothly,
whether it’s managing orders, solving problems before they become
issues, or making sure every detail is accounted for. You speak
fluent SAP, can juggle multiple priorities without breaking a
sweat, and genuinely enjoy helping others succeed. And no sales
quotas here. You get to focus on your accounts, your customers and
their satisfaction. Equally, you bring optimism, curiosity, and a
collaborative mindset. You love building relationships and finding
solutions that make your team and customers say, “Wow, that was
easy.” If you are organized, proactive, and energized by keeping
everything flowing seamlessly, this role could be your next
favorite challenge. Please read carefully, and if you meet the
criteria, complete the application. REQUIRED EXPERIENCE You have
been a liaison between wholesale customers and Sales
representatives You have expertly used a variety of complex systems
You are known for creating positive internal and external customer
experiences You have the order flow process knowledge gained from
prior work (from order creation to invoicing) You can give examples
of how you've resolved customer issues by investigating problems
and providing recommendations IMPORTANT DETAILS This role is
hybrid, and you'll be working with our team in person on Wednesdays
and Thursdays, from Hudson, NH. This application requires a
significant commitment to answering specific questions. You may
want to compose your answers outside of this app and paste them
once you're satisfied with your composition, spelling, grammar, and
tone. We can't consider incomplete applications. Our market-based
compensation strategy determines base pay for our jobs. You can use
any of the publicly available tools to predict what you might earn
here. All permanent roles are eligible for an annual bonus based on
company performance, to which you will make a significant
contribution. Everyone who applies will get a response from a human
unless you have used an auto apply app to submit your application,
or have not completed the application. Pay Transparency: We post
our jobs on a collection of sites. Not all of them portray accurate
information about our compensation ranges. For years, we've used a
market-based approach to determine starting pay for all roles at
Life is Good. We encourage you to explore reputable salary
calculators like Salary.co m or PayScale, and, using accurate data
for the apparel industry, this job (from the job description), our
company size (under 300 people), location, and the required
experience for this role, you will see the pay range for this role.
LI-DNI Requirements YOUR OBJECTIVE You provide the best customer
experience for your assigned accounts and Sales representatives,
from account onboarding to order management and working with our
Fulfillment Center team to ship according to customer requirements.
Essential Duties and Responsibilities You manage the order book and
execute requested order changes, while guiding accounts and Sales
representatives on product issues You build quality relationships
with our wholesale customers and Sales representatives You respond
to inquiries for order status and tracking, invoice copies, stock
availability, catalogs, product information and promotional program
You understand, document, and communicate your accounts' packing
and routing guidelines to our shipping team You execute set-up of
new accounts and new doors within SAP You create reports as needed
for Sales representatives You create return authorizations and
assist in reverse logistics for account returns You work with
Credit to manage chargeback disputes You troubleshoot and resolve
SAP issues directly with IT Your Personal Attributes You believe
passionately in our mission and the Life is Good Superpowers You
are skilled and comfortable working independently and as part of a
team of dynamic creative professionals You are known for your
ability to give and receive feedback thoughtfully and
constructively You have strong organizational and analytical skills
to manage and prioritize multiple tasks YOU'LL KNOW YOU'RE
SUCCESSFUL WHEN You meet your annual goals You are considered a
cultural asset to the Wholesale Customer Care team at Life is Good
You have built and maintain trusting relationships with our
wholesale accounts and Sales representatives You independently
anticipate, identify and resolve issues for your accounts Your
order book has minimal backorders and orders are flowing to
customers on a timely basis Benefits We’re located in beautiful,
scenic Hudson, New Hampshire, and have just moved to a new facility
surrounded by green space. You can see it HERE. We offer an on-site
gym with showers, top quality Medical, Dental, Vision, Flexible
Spending Accounts, Life, AD&D, Short and Long-Term Disability,
401(k) plan with a match, Paid Time Off (PTO), 10 paid holidays,
Good Vibes Time (we pay you to volunteer for the non-profit cause
of your choice) and Family Time. And we have dogs. Through your
work, you'll contribute to growing our social mission: The
Playmaker Project Life is Good is an equal opportunity employer and
does not discriminate against otherwise qualified applicants based
on race, color, religion, national origin, ancestry, sex, age,
mental or physical disability, pregnancy, sexual orientation,
gender orientation, or expression, marital status or veteran
status, or any other legally protected characteristic under
applicable federal or state law.
Keywords: Life is Good, North Attleborough , Wholesale Customer Service Representative, Sales , Hudson, Massachusetts
