Manager Ops, Materials

Company: gategroup
Location: East Boston
Posted on: January 30, 2026

Job Description:

We’re looking for motivated, engaged people to help make everyone’s journeys better. Position is responsible for maintaining production standards to meet customers’ requirements, which includes: scheduling, communication, productivity, labor controls and efficiency standards. Must ensure quality and customer service is maintained at the highest level on a daily basis. Annual Hiring Range/Hourly Rate: $72,000 - $75,000 Benefits Paid time off 401k, with company match Company sponsored life insurance Medical, dental, vision plans Voluntary short-term/long-term disability insurance Voluntary life, accident, and hospital plans Employee Assistance Program Commuter benefits Employee Discounts Free hot healthy meals for unit operations roles Main Duties and Responsibilities: Ensures unit maintains production standards Ensures Labor Controls are in place and are effective Ensures interdepartmental communication occurs regularly Assist in the development and training of subordinates Work with management staff to improve performance of the unit Prepares administrative reports as required Responsible for safety, quality and compliance to customer specifications Qualifications Education: High School graduate or equivalent required Some college preferred Work Experience: Must have 3 years of supervisory/management experience, scheduling and financial acumen In-flight catering experience is highly desired, or experience in a high-volume food service industry Current or previous labor relations experience is a plus, but not required Experience with menu design a plus. Technical Skills: (Certification, Licenses and Registration) Candidate should be comfortable with all levels of employees and have the ability to drive positive program change Must have strong and effective leadership skills, and successfully manage staff assigned to liquor and equipment. Ability to work in a fast paced, deadline driven environment. Ability to train others required. Must have the ability to give negative and positive feedback to employees on a daily basis. Excellent time management skills required. Ability to handle multiple tasks without losing focus on priorities. Strong organizational, analytical, communication and leadership skills required. Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance. Basic computer skills required. Working knowledge of Microsoft Office products preferred Language / Communication Skills: Must have excellent written and oral communication skills. Bi-lingual in Spanish is a plus. Job Dimensions Geographic Responsibility: Unit Type of Employment: Full-time Travel %: Up to 10% Exemption Classification: Exempt Internal Relationships: employees at all levels of the unit External Relationships: Customers Work Environment / Requirements of the Job: Regularly, stands, bends, lifts, and moves intermittently during shifts of 10 hours. In a normal production kitchen facility there may be physical discomfort due to temperature and noise. Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds. A rotating schedule of over 55 hours per week is typical. Ability to travel up to 10% of the time. Budget / Revenue Responsibility: (Local Currency) Organization Structure Direct Line Manager (Title): General Manager, Dir, Ops, or Dir, Supply Chain Dotted Line Manager (Title, if applicable): n/a Number of Direct Reports: varies by unit size (up to 50) Number of Dotted Line Reports: Estimated Total Size of Team: varies by unit size (up to 50) gategroup Competencies Required to be Successful in the Job: Thinking – Information Search and analysis & problem resolution skills Engaging – Understanding others, Team Leadership and Developing People Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus Demonstrated Values to be Successful in the Position Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone: We treat each other with respect and we act with integrity We communicate and keep each other informed We put our heads together to problem solve and deliver excellence as a team We have passion for our work and we pay attention to the little details We foster an environment of accountability , take responsibility for our actions and learn from our mistakes We do what we say we will do, when we say we are going to do it We care about our coworkers, always taking an opportunity to make someone’s day better The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf We anticipate that this job will close on: 02/27/2026 For California Residents, please clic k here to view our California privacy notice. If you want to be part of a team that helps make travel and culinary memories, join us!

Keywords: gategroup, North Attleborough , Manager Ops, Materials, Hospitality & Tourism , East Boston, Massachusetts